FREQUENTLY ASKED QUESTIONS
Orders are typically processed and shipped within 24 to 48 hours of receipt, excluding weekends and holidays.
- Visit the Kazumi Inc. website and log in to your account using your registered email address and password.
- Once logged in, locate the "Order History" or "My Orders" section. This is typically found in the account dashboard or profile settings.
- In the Order History section, find the specific order for which you would like to view the sales receipt. You should see a list of your recent orders with details like order number, date, and status.
- Click on the order number or a "View Receipt" link associated with the order you're interested in. This will take you to a detailed order summary page.
- On the order summary page, you should find an option to download or print the sales receipt. It may be labeled as "Download Receipt" or something similar. Click on it to access a PDF version of your receipt.
To return an item to Kazumi Inc., please follow these general steps. Keep in mind that specific procedures may vary from different products.
Check Eligibility: We accept return within 30 days from the receipt date. Have your original order number, item details, and any relevant documentation ready. This will help streamline the return process.
Initiate the Return Request: Log in to your Kazumi Inc. account and navigate to the "Order History" or "Returns" section. Select the specific order and item you wish to return.
Provide Reason for Return: Follow the prompts to specify the reason for your return. This information helps Kazumi Inc. improve their products and services.
Choose Return Method: Select your preferred method for returning the item. This may include options like mailing the item back or dropping it off at a designated location.
Pack the Item Securely: Place the item in its original packaging, if available, or use appropriate packaging materials to ensure it is protected during transit. Attach Return Label, affix it to the package as instructed. This label typically includes the return address and other necessary information.
Ship the Item: Send the package through your chosen shipping method. Be sure to retain any tracking information for your records.
Monitor the Return:Keep an eye on the tracking information to confirm that the item has been received by Kazumi Inc.
Wait for Processing: Allow up to 30 days for Kazumi Inc. to process the return and issue any applicable refunds or exchanges. This duration will be outlined in their return policy.
Receive Confirmation: Once the return is processed, you should receive a confirmation email. This may include details about the refund or exchange, if applicable.
If you encounter any difficulties during the return process, don't hesitate to reach out to our customer support for assistance. They will be able to provide further guidance and address any specific concerns you may have.
The "Out of Stock" items usually take up to 90 days to restock
We accept return requests within 30 days from the date of purchase.